Q & A's

  • How to choose my logistics provider?

    • Different companies may value different qualities in a logistics provider. For example, some may value low prices over quality, whereas some companies may value quality and safety above all else. At first glance, it can be hard to differentiate which logistics provider suits your working style. So, the best thing you can do is: 

  1. Look at their clients list. Now, clients list may not allow you to get a deep insight on how a company is, but it does allow you to generalize their business standards to a certain level with the levels of clients they have worked for.

  2. Gather as much information you need upon first point of contact.

  3. Ask all the questions you may have regarding their service methods or your shipment. A good logistics provider should be able and willing to answer your enquiries even if you do not initially plan to use their services.

  4. If all else fails to assure you, you may just have to try them out. If you are unsure of the results, test out their potential with small projects first to prevent any possible damages to your shipment or company. 

  • How is exhibition logistics different from general logistics?

    • Exhibition logistics focuses primarily on shipments of exhibits to only tradeshows and fairs and covers all aspects of the processes from the documentations for the shipment from point-of-origin to the placing of the shipment at designated exhibition booth. Exhibition logistics works in the premises of temporary importation or exportation rather than permanent. Exhibition logistics requires faster-paced working procedures because of the time restriction of the show dates.

    • General logistics refers to the logistics of all kinds of shipments, possibly ranging from heavy machineries to household goods and for all purposes, personal or professional. Depending in the purpose of shipment, general logistics may or may not be as restricted by time or shipping regulations.

  • Why choosing the wrong logistics provider may lead to losing some of your business opportunities?

    • No business operates unaffected by their mistakes, be it small or great. Choosing the wrong logistics provider can cause damage to your shipments and goods in many ways:

      • Late shipments

      • Damaged shipments

      • Injuries to your staff due to inadequate logistics staffs

    • All of which act as a rut in your normal operations and creating problems that need to be addressed immediately, causing you to have to allocate manpower, planning and even possibly expenses to compensate and clear up the problems faced on your side.

  • Avoiding logistics business traps and hurdles

    • Don’t fall for the most impressive number.

      • It can be tempting for you to choose the cheapest logistics provider as cutting costs is a normal practice all businesses must go through. However, the cheapest or even the most expensive logistics provider you may find will not guarantee the best for your business. 

    • Don’t be fooled by big talk, or big names.

      • Being a logistics provider does not entitle the logistics company to be specialized in all aspects of the service, regardless of the company being on a national or global scale. Make sure to do good research and find out if the prospect logistics provider is specialized and familiar with dealing with shipments similar to yours.

  • How to communicate with my logistics provider?

    1. It is vital that you and your logistics provider are able to track back all your communication processes, so it is best to communicate through email. Emails can act as a reference to reconfirm work orders as well as evidence that both parties have taken acknowledgement.

    2. Send them the information of your shipment, including the item(s) you are shipping, where you will be shipping the shipment to/from, what time your shipment has to be sent/received and provide your contacts so you can be contacted back for further information

    3. Your logistics provider may require you to provide additional information about your shipment items to allow them to properly handle necessary procedures, so you may need to communicate with your sources as well 

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